Refund and Returns Policy

Thank you for shopping at Dear Diary. We want you to be completely satisfied with your purchase. However, if you are not satisfied, we offer a refund or exchange subject to the terms and conditions outlined below.

Refund Policy

We offer a full refund for any course purchased on our website within 14 calendar days of the purchase date. To be eligible for a refund, you must provide proof of purchase and the course must not have been accessed or downloaded. Refunds will be processed using the same method of payment used for the original purchase.

Cancellation Policy

You may cancel your course subscription at any time. If you cancel before the end of your subscription period, your subscription will remain active until the end of the current billing cycle. No refunds will be given for any subscription period that has already begun.

Returns Policy

As our courses are digital and cannot be returned, we do not offer returns or exchanges. If you have any issues with the course, please contact us and we will do our best to assist you.

How to Request a Refund

To request a refund, please email us at info@dear-diary.co.za with your order number and reason for requesting a refund. We will review your request and respond within 5 business days.

Disclaimer

We reserve the right to refuse a refund or exchange if the course has been accessed or downloaded, or if there is evidence of abuse or misuse of our refund policy.

Legal Guidelines

This Refund and Returns Policy complies with the Consumer Protection Act, 68 of 2008 and the Electronic Communications and Transactions Act, 25 of 2002.

Do you have any questions?

If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@dear-diary.co.za